Using lots of definitions and diagrams, this articles goes beyond just traditional design into project management tactics as well. Learn the language of product design by understanding terms such as information architecture and user research. How much do you know about ethnographic user research? Do you know the facets of human-centered design; desirability, feasibility, and viability? There is so much to learn in this article, so take some time to look it over. See how these metrics, tactics, and design strategies can influence your projects. Plus, these diagrams are stellar.