> Strategy > How Airbnb Democratizes Data Science With Data University

Data - the voice of Airbnb’s customers

Posted on: 07/31/2017| Source: http://medium.com

A look into Data University, Airbnb’s 100 person team that’s using all sorts of neat tools to use data more powerfully in product strategy and vision. They consider data the voice of their customer, using it to make decisions benefitting both hosts and guests. “Data science plays the role of an interpreter — we use data and statistics to understand our users and translate it to a voice that people or machines can understand.” At Airbnb, they consider data informed decisions to be at the intersection of data education, data tools, and data access. Data University was created to implement this.

Data is essential to us at Airbnb. We characterize data as the voice of our users at scale. Thus, data science plays the role of an interpreter — we use data and statistics to understand our users and translate it to a voice that people or machines...[Read More]
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